Last Updated: May 06 2021
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND CONDITIONS.
Order processing typically takes 1 business day. Once your order has been processed, your item(s) will be shipped that day, or within 48 hours on weekends. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase. We ship domestically using USPS or UPS.
Once your item has been shipped you will receive an email containing the tracking number for your shipment.
We offer free economy domestic with (no minimum purchase) and international (with a minimum purchase of $99) shipping usually via USPS, UPS or DHL. You can see if your order qualifies by using the Shipping Fee Calculator in the shopping cart. Free shipping transit time usually take 7 to 14 business days.
International shipping is currently available WORLDWIDE from AllureAssure.com. We ship internationally with Express Mail for a flatrate of $50. All brokerage fees are included, however AllureAssure.com is not responsible for customs fees or taxes incurred from importing goods – these are payable by recipient upon delivery. We ship the items fully insured and listed at full retail value. Express Mail generally takes 15 to 20 business days, not including any customs delays. If a package is denied entry by customs and returned to us we will refund the cost of the item, but shipping charges are not refundable.
Web returns are eligible for exchange, store credit or refund within 10 days of order delivery. This is separate from our Etsy store return policy, where returns are only eligible for exchange or credit.
The goods must be free from stains, odor or any condition that would prevent them from being sold as new. Special orders and custom pillow are final sale and are not eligible for return.
Any further questions can be directed to firstname.lastname@example.org.
4915 Paleo Pines Circle, Fort Pierce, FL 34951
Returned items must be accompanied by a copy of the receipt, indicating the type of return being done (exchange, credit or refund).
Customers will assume responsibility for return shipping charges. AllureAssure.com will not assume responsibility for reimbursement or compensation of return packages lost in transit without proof of delivery to the AllureAssure.com returns office.
If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation. Customer incurs all shipping costs for all returned items.
Pillows, like all material, is susceptible to damage and requires preventative measures and maintenance.
Items are eligible for repair with reasonable wear and tear for up to 6 months. Reasonable wear and tear will be determined by AllureAssure.com.
If an item purchased from AllureAssure.com incurs damage, please return it. We will take the item in, review the damage, and contact you with a resolution.
Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable. These items are not eligible for return, refund or exchange.
To initiate a return, please email us at info@AllureAssure.com. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 4915 paleo pines circle, Fort Pierce, FL, 34951.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
Once we have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.